Refund policy

If an item is to be returned or exchanged, it needs to be in its original condition. The product must be clean, unworn, unwashed & unused and needs to have all the original packing, labels, and sanitary stickers (on swimwear).

Customers wishing to exchange or return products must fill out the exchange form within thirty (30) days after receiving the parcel.

Regarding returns, you will be credited with the GBP amount of the returned item in the form of a Burnt Studios voucher or refunded in the same method as per your original purchase. (Please note: No returns/credit on the shipping costs).

Refund Policy For Half Marathon & Full Marathon Run Programs

1. Incorrect Product Purchase If you accidentally purchased the wrong product, please contact us at support@burnt.co. Our team will assist you in switching to the correct program. Any price differences will be managed as follows:
   • Refunds for overpayments will be issued in the form of a gift card.
   • If additional payment is required, we will provide an online payment link before updating your access.
2. 100% Money-Back Guarantee. We’re confident in the success of our run programs. If you do not reach your goal by the end of the 12 weeks, you are eligible for a full refund. T&C's APPLY - To qualify for a refund on your half or full marathon program:
   • You must go through the full program. 
   • You must have completed all the lessons, activities, watched all the video lessons in the program.
   • You must have completed the training with proof of all your sessions (eg strava sessions or garmin results). 
   • You must have set a goal based off of your starting time trial and our pace calculator (with proof of your time trial session). 
   • You must have trained for the full 12 weeks and the 12 weeks must be completed consecutively.
   • You must have completed a half marathon race with proof of race entry and finish.
   • The refund is applicable to the purchaser of the program ONLY.
   • The guarantee does not include unforeseen events including but not limited to race cancellations and medical injury.
   • 100% guarantee is valid for 20 weeks after purchase date.

Refund Policy For All Other Digital Products

1. Incorrect Product Purchase If you purchased the wrong product by mistake, please contact us at support@burnt.co. We will assist you in switching to the correct product. Any price differences will be managed as follows:
   • Refunds for overpayments will be issued in the form of a gift card.
   • If additional payment is required, we will provide an online payment link before updating your access.
2. Refunds and Exchanges Complete refunds are not offered for digital products once purchased. Exchanges are permitted only in cases where the incorrect product was purchased.